Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Housing Authority
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Housing Authority
The Housing Authority of QAC accepts payments online and in person. Using our online payment portal, we accept direct debits from a checking account and Visa and Mastercard payments. If you would prefer to pay in person, we only accept money orders and checks at our central office and onsite office locations.
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Housing Authority
Payments made BEFORE 5:00 PM EST will be credited the same day. Payments made AFTER 5:00 PM EST will be credited the next business day. Payments made on weekends and federal holidays, when banks are closed, will be credited on the next business day.
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Housing Authority
All payments made online are conditional until accepted and processed by your bank. Payments received by HAQAC's are accepted "WITHOUT PREJUDICE." HAQAC reserves the right to reject any payment due to legal reasons. If your payment is rejected, you will receive a refund based on how your payment was made, minus a processing fee, in the mail within two to four weeks from the date of your payment.
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Housing Authority
Personal information provided to us remains strictly confidential and is protected by confidentiality provisions of Federal, State and local laws. We do not share this information with any third party for any purpose unless required by law.
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Housing Authority
HAQAC is required to follow the Income Guidelines provided by the United States Department of Housing and Urban Development (HUD) to determine who qualifies for low-income housing. Applicants who meet these criteria are housed on a first-come, first-served basis based on an applicant waiting list. Please see the image below for more detailed information. As a note, Queen Anne’s County is considered part of the Baltimore-Columbia-Towson area. (Include a picture of the FY24 Income Limits Summary from the HUD website for the Baltimore-Columbia-Towson area. FY25 isn’t out yet.)
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Housing Authority
Emergency maintenance are items that are considered to pose a serious health or life-threatening risk to residents or housing authority staff and/or could cause serious property damage. This includes, but is not limited to:
- No heat (during winter months)
- No air conditioning (during summer months)
- No water or water leaks
- Flooded dwelling unit
- Electrical power failure and/or exposed electrical lines
- Toilet backup or overflow
- Inoperable smoke alarm