Queen Anne’s County Department of Emergency Services Partners with Convey911 to Enhance Multilingual Communication for Emergency Response
The Queen Anne’s County Department of Emergency Services, a leader in 9-1-1 call taking and emergency response, has partnered with Convey911, a cutting-edge communication technology provider. This collaboration, part of a multi-county initiative funded by the Maryland 9-1-1 Board, will enhance emergency communication with non-English-speaking residents by providing real-time translation services in over 300 languages.
Convey911’s platform ensures seamless and accurate communication during critical moments, allowing emergency responders to overcome language barriers and deliver timely assistance to callers. In addition to translating voice communications, Convey911 offers text-to-911 translation and integrates with RapidSOS location software, ensuring both precise communication and accurate caller location information during emergencies.
“Our mission is to ensure that every resident of Queen Anne’s County and surrounding regions can access lifesaving services, no matter what language they speak,” said Phil English, Assistant Chief of Communications at Queen Anne’s County Department of Emergency Services. “Partnering with Convey911 allows us to better serve our diverse community, providing essential support when it’s needed most.”
The project, funded by the Maryland 9-1-1 Board, highlights the importance of regional collaboration to improve emergency response services. By integrating Convey911’s advanced voice and text translation technology, along with RapidSOS location capabilities, Queen Anne’s County and neighboring counties will be able to facilitate more accurate and efficient communication between dispatchers and non-English-speaking callers, ultimately improving response times and outcomes across the region.
For more information about Covey911, visit https://www.convey911.com/
For more information about Queen Anne’s County Department of Emergency Services, visit www.qacdes.org and follow them on social media @QACDES